Delete your Metria Bio account and data

What to ask for

Tell your clinic, in writing, that you want your Metria Bio account closed and your information deleted. Include your full name and your patient number, which you can find on the profile screen in the app. You do not need to give a reason.

You can ask for either or both of these:

• Close my account — your sign-in stops working and the app can no longer reach any record. This can be done immediately.
• Delete my information — the readings, photographs and notes held about you. What can actually be deleted is set out below.

What gets deleted

• Your account and sign-in, so the app can no longer be used.
• The copy of your information on your phone, which is removed when you uninstall the app. You can do that yourself, at any time, without asking anyone.
• Everything your clinic is not legally required to keep — your clinic will tell you what that covers in your case.

What cannot be deleted, and why

Metria Bio is part of your medical file. South African law requires healthcare providers to keep patient records for a minimum period after your last visit, and a clinic cannot delete them before then even if you ask — the obligation is on the clinic, not on you and not on us. Your clinic can tell you the period that applies to your records and when they can be destroyed.

The same applies to the record of who viewed your file. Those audit entries exist to protect you, and removing them would defeat the point of keeping them.

What Proteus holds about you

Effectively nothing. Proteus Medical Technologies builds and supports Metria Bio; your clinic runs its own installation and holds its own records. Your readings, photographs and notes never pass through us.

The one exception is the activation service that tells a new phone which clinic it belongs to. It sees only the short activation code, never your name and never any medical information, and a code is consumed the first time it is used. There is nothing there to delete.

If you cannot reach your clinic

Write to sales@proteusmedical.co.za with the subject “Metria Bio deletion request”. Tell us the name of the clinic that issued the app to you. We will acknowledge your message within five working days and pass your request to the right people at that clinic.

We cannot delete a clinic's records ourselves, and we will not act on a deletion request without the clinic, because we have no way to confirm that a request is genuinely yours. What we can do is make sure the request reaches someone who can act on it, and follow it up.

Uninstalling is not deleting

Removing Metria Bio from your phone clears the copy held on that handset. It does not close your account and it does not remove anything from your clinic's system. If you want those, use the request above.